1.2. In addition to these conditions the legal relationships arising from the distribution of products via the e-store are regulated by the laws of the Republic of Estonia.
1.3. The Trader may change the terms of the e-store and the prices of the products and services. Changes will be notified in the e-store’s environment. The terms and prices applicable at the time of the transaction taking place are applied to the transaction.
2.1. The prices of the products are provided on the products’ sheet and the prices include the 20% value added tax in force in Estonia.
2.2. The delivery fee in accordance with the delivery method chosen by the Client in the course of formalising the order is added to the price of the products. The manner of delivery will be chosen and the delivery charge calculated in the basket.
2.3. In case of the existence of a discount code the discount of the product will be calculated after entering the discount code in the basket.
3. Completing the order
3.1. The Client will add the product to the basket after choosing the product and, where necessary, the size on the product sheet by clicking the “Add to basket” button.
3.2. The quantities in the basket may be changed and products may be removed from the basket until paying for the products.
3.3. For completing the order the necessary details need to be entered, the payment method chosen and the button “Secure payment” clicked in the basket.
3.4. The order is deemed to be conclusively completed after clicking the “Secure payment” button.
3.5. The Trader will send a notification for the confirmation of the order to the Client’s email address.
3.6. In case of not having the Product ordered by the Client the Trader will cancel the order. An order may be cancelled in part as well as in whole. The Client will be informed of a cancelled order immediately. In case of a partial cancellation the Trader may ask for the Client’s wishes for handling the rest of the order – whether to dispatch or cancel as well.
4.1. The Client will pay for the purchases made in the Web environment (e-store) 100% in advance.
4.2. The orders can be paid for by credit card (Visa, MasterCard), Estonian bank links (Swedbank, SEB, Nordea, Danske, Krediidipank, LHV Pank).
4.3. Payment takes place in a secure environment outside the e-store – when paying with a bank link in the secure environment of the respective bank, when paying by credit card in the secure environment of Maksekeskus AS (http://maksekeskus.ee/). The Trader does not have access to the Client’s bank and credit card details.
4.4. After placing the order and making the payment the Client will be sent a confirmation via email, on delivery an invoice is added to the parcel; for a dispatch outside the European Union a customs declaration is also added (UPU form CN22).
5. Delivery of the products to the client
5.1. The e-store delivers products to all the European Union Member States and to Russia, Belarus and Ukraine.
5.2. The products are delivered to the Client according to the method chosen by the Client upon submission of the order: via Omniva parcel terminal, SmartPOST parcel terminal or DPD Pakipood points all over Estonia.
5.3 The Client chooses the delivery method upon submitting the order. The prices for delivery are provided in the price list, which is visible to the Client upon submitting the order.
6. Right of withdrawal, returning and exchanging goods
6.1. The Client has the right to withdraw from an undisclosed transaction within 14 calendar days from receiving the product.
6.2 On withdrawal from the transaction the Trader will return to the Client the sums paid by him, incl. delivering the product to the Client, by transferring the returnable sum into the Client’s bank account within 30 days from the withdrawal application reaching the Trader at the latest. The Trader has the right to delay returning the paid sums until the Client has returned the product or submitted proof of handing over the product to the post office for return. On using the right of withdrawal the Client will carry all expenses directly related to the returning of the product.
6.3 In case the client wants an exchange, mending or replacement of the Product, the Client must fill in the return sheet included with the Product and invoice. In case of exchanging or replacement of the product the Client will carry all expenses directly related to returning the product, unless the product returned does not correspond to what was ordered.
6.4 A precondition of returning or exchanging the product is a completely unused product, which retains all the labels and other documents that came with the parcel, including the invoice issued to the Client.
7. Submitting a complaint and warranty
7.1 The Trader offers a 2-year warranty on electrical appliances. This does not include consumables or batteries, which are subject to normal wear and tear.
7.2 On discovering the nonconformity to requirements of the product or defects of the product the Client undertakes to notify the Trader immediately but no later than within 2 months from becoming aware of the nonconformity by sending the respective information to the email address email@example.com.
7.3 In case of a nonconforming or defective product the Client has the right to claim the performance of obligations from the Trader, withdraw from the contract or to cancel the contract and claim compensation for damages, reduction of price, in case of delaying the fulfilment of financial obligations claim a fine.
7.4 In case of nonconformity of the product to requirements or defects the Client has the right to first demand the free mending of the product or replacement with a product conforming to the requirements and without defects or to return the product at the Trader’s expense.
7.5. In case of returning a nonconforming product the Client will be compensated for the sums paid for the product together with transport costs to the bank account specified by the Client within 14 days at the latest. The Trader has the right to delay returning the sums paid until the Client has returned the product in his possession or submitted evidence of handing over the product to the post office for returning.
7.6 In case the Client and Trader do not reach an agreement on the dispute and the value of the product in dispute is at least 20 euros, the Client has the right to turn to the consumer claims commission operating with the Consumer Protection board for an extrajudicial settlement of the dispute. The review of the complaint in the consumer claims commission is free for the parties. The disputes are solved by reference to the laws of the Republic of Estonia.
7.9. On not agreeing with the decision of the commission the parties have the right to turn to the local county court of the Trader.
8. Processing personal data
8.1. The data about the Client and his order stored in the orders’ environment of the e-store are treated as confidential information. The Trader will not disclose the information that has become known to it to third parties.
8.2. The data communication between the Client and banks and card payment centres is encrypted, which ensures the security of the Client’s personal data and bank details. The Trader does not have access to the Client’s confidential bank and payment card details.
8.3. The personal data submitted by the Client, which the Trader has received on making the purchase by the Client are protected and they are processed according to the requirements of the Personal Data Protection Act.